Return Policy

idealhere Return policy

Before returning items to us, please read and follow the instructions below. You can also call our Customer Support Hotline, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
idealhere.com reserves the right to charge a handling fee on all returned products.

General Returns

1.  All returns must be sent back within 7 days of receipt of the item. We only accept products in their original condition.
Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.
2.  Mis-shipped products: For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.
3.  Color Errors: If the color of the item received is not what was ordered, you are eligible for a full refund. (This does not apply if the color difference is caused by your display monitor.)

For any particular product category, please refer to its return specific policy below.

1.  Electronics  (Computer,  Cell phones,  Video Games,  Mp3,  Car Electronics)
2.  Motorcycle parts and car parts (motorcycle accessories, motorcycle lighting,fairings )
3.  Outdoor Sports
4.  Faucets
5.  Accessories
6.  Makeup
7.  Tattoos Body Art
8.  Men and Women's Clothing

Electronics

This category includes: Computers,  Cell phones,  Video Games,   Mp3,  Car Electronics
Returning for replacement and refund
1.  Quality Issues:
If a product has quality problems within 30 days of customers receiving it, Idealhere.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.
2.  Non Quality Issues:
If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return the value of the goods(customers should handle the shipping fee).
Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
Canceling Orders (Before delivery)
If an order is canceled before delivery after payment within 24hours, no fee will be charged.
Overdue Items
We will return a full refund if the item ordered is not delivered by the promised delivery date.

Motorcycle parts and car parts

Returning for replacement and refund
1.  If there is any quality problem within 7 days of receiving the product, we will issue a refund. Quality problems include broken products, products that cannot be used normally (except products that are not properly installed), lightings does not work, etc. For the fairing sets, we only replace the part which is broken.
Customers need to send the product back to us, customer should handle the delivery fee, and we will handle the refund as soon as possible, once we confirm that there is no damage.

1. Replacement and refund is not available for non-quality problems.

              Canceling orders (Before delivery)

1. There will be no charge if the order is cancelled within 24 hours after payment is made.

Outdoor Sports

Returning for replacement and refund
All items can be returned within 7 days after you receive the products. Please clearly identify the return reason on the package. Returned items must be in original, brand-new condition, showing no sign of customization or wear.
1.  Quality Issues:
Full refunds are issued for quality issues and we will pay for return postage both ways. (Quality issues include: obvious stains, tear damage, and defective products.)
2.  Size Errors:
Customers who receive products with errors of 2cm (or greater) between the actual measured size and the size chart on the website, that we consider will affect the wearing of the product, are eligible for a full refund. Products with errors less than 2cm will not be accepted.
Canceling Orders (Payment Confirmed)
No charges for canceling orders before shipping within 24hours.
Overdue Items
If products are not received by our promised date, we will issue a full refund.

Faucets

Returning for replacement and refund
1.  If there is any quality problem within 7 days of receiving the product, we will issue a full refund. Quality problems include broken products, products that cannot be used normally (except products that are not properly installed), faucet LED light does not work, etc.
Customers need to send the product back to us, and we will handle the refund as soon as possible, once we confirm that there is no damage.
2.  Replacement and refund is not available for non-quality problems.
Canceling orders (Before delivery)
There will be no charge if the order is cancelled before delivery after receiving payment within 24hours.
Overdue Items
If the order is not shipped within the time stated, we will issue a complete refund, no questions asked.

Accessories

Returning for replacement and refund
1.  Quality Issues:
We will be responsible for an exchange or refund if there are any product quality problems within 7 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.
2.  Non Quality Issues:
If a customer returns a product, within 7 days after receiving it, for non quality reasons, we will offer an product value refund.(The shipping fee cannot be returned)
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.
Canceled orders (Before delivery)
If an order is canceled before delivery after receiving payment within 24hours,there will be no costs incurred.
Wrong Item Delivered
After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.

Makeup

All items in the Makeup Category are designated as OSRM (Other Special Regulated Materials) and once sold cannot be returned or exchanged except in particular circumstances such as quality issues and allergies.

Return Policy

Quality Issues:
We will offer a refund and bear return shipping fees for any products returned due to quality issues (Quality issues include damage and poor quality of products). Returned product must be returned within 7 days of receiving the product and must be in brand new condition, unused and returned with original packaging.
Please also explain why you want to return the products.
Allergy Problems:
If you are sensitive or allergic to the products after use, please show medical proof (such as a doctor's note) and receipt for return. Products must be returned within 7 days or receiving the product and customers must not have used more than 1/3 of the product.
Exchanged Policy
Faulty Goods
We will pay the shipping fees for products being exchanged due to the wrong product being sent.
Canceling an Order
1.  You will not be charged any fees if you cancel your order within 24 hours.
2.  We will charge 50% of your total order fees if you cancel your order after 48 hours but within 7 days.
3.  Only freight fees will be returned if you cancel your order after 7 days and before the item is shipped (except for free shipping products).

Tattoos Body Art

All items (except sterilization product(s) such as needles, inks) can be returned within 7 days of receiving the products. Please clearly identify the return reason on the package.
1.  If you are not satisfied with the item you have purchased, you can return or exchange the products within 7 days of receiving the product. Please note, customers may be charged a 50% restocking fee on returned items.
2.  If your items have quality issues (including shipping damages), you can return or exchange the products within 7 days of receiving the products.
3.  If you find you are sensitive to the products after use, please show medical proof (such as a doctor's note) and receipt for return.
Returned items must be in original, brand-new condition, showing no sign of being tampered with.
Canceling an Order
Customers will not be charger for canceling orders after receive payment within 24hours before shipping

Men and Women’s Clothing

All Men and Women’s Clothing once sold will not be returned or exchanged except for quality issues, wrong color, or allergy problems.
Return Policy
Quality Issues:
We will offer refund and bear all return shipping fees. Products returned due to quality issues (Quality issues include damage and faulty goods) must be returned within 7 days of receiving the item and must be in brand new condition, unused and with original tags.
Please also explain why you want to return the products.
Wrong Color:
We will exchange your product if the purchased product does not match the color you ordered (perceived color differences due to your computer monitor display will not be exchanged).
Wrong Style:
We will exchange your product if the product received does not much the item ordered.
Attention:  All return & exchange items must be returned in 7days. The return and exchange may be made only if your product is eligible. (Please see list below) We reserve the right to refuse the return & exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, the tags removed, or the item deemed unacceptable for return & exchange, we reserve the right to return to you any unacceptable pieces. All packaging for product must be intact and not damaged in any way.
Requesting an Exchange
1. Your original order number (This is very important).
2.  The reason for your exchange and the replacement style name, number, and color of your replacement piece.
3.  Your shipping address and phone number.
Canceling an Order
1.  You will not be charged any fees if you cancel you order within 24 hours (Except FOR CUSTOM WIGS).
2.  We will charge 50% of your total order fees if you cancel your order after 24 hours but within 7 days.
3.  Only freight fees will be returned if you cancel your order after 7 days but before the item is shipped.