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Welcome to iDealhere.com Help Center

Beware of 3rd party sites

iDealhere has been made aware that there exists 3rd party sites with "agents" impersonating iDealhere customer service staffs by using the same names and showing iDealhere staff logos and icons. THESE ARE IMITATIONS AND ARE NOT IDEALHERE AGENTS.

iDealhere official sites are under the web address www.iDealhere.com. iDealhere does not have control and is not responsible for sites falling outside of this official website domain. Specifically, iDealhere does NOT run any chat room.

If you have questions regarding orders and services, you should always contact us directly by using EMAIL  or Live Chat (a blue ONLINE logo appears when agents are available). For your protection,do NOT disclose any of your personal and/or order information to 3rd party sites.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Welcome to iDealhere

If this is the first time you come to this website, congratulations! You have chosen to start a wonderful journey to find out the coolest gadgets in the world.

iDealhere.com, which was founded in 2007, has offered to sell 20000+ different gadgets of all types from the world's smallest bluetooth adaptor to big remote model boats. iDealhere has made every endeavor to find the most attractive and amazing products for its customers all over the world. Here at iDealhere you will not feel that you are like a stranger but a most welcoming guest sitting with a collection of innovative products at unbelievable prices!

Okay, this is it. Start your journey right now!

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Can I bid on the Trademark name iDealhere.com?

iDealhere.com doesn’t allow the use of trademark bidding or URL bidding.

Trademark keywords that publishers CANNOT bid on for search marketing campaigns are: “www iDealhere com”, “iDealhere”, "IDH", and any other terms with the word “iDealhere”, it's misspellings or derivatives, including “iDealhere+ Term” (e.g. “iDealhere coupon”).

However, you CAN bid on the trademark and trademark + term in second tier search engines. You CAN also bid on competitor trademarks.

Use of the display URL is NOT allowed.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

About Us

iDealhere.com, based in the city of Guangzhou in Mainland China, goods are shipped worldwide by air freight and couriers such as EMS, DHL and UPS, has been among one of the most leading providers selling top quality goods in the world since 2007. Ever since the day launching the online platform, we have been striving for bring all walks of people globally with classified high standard goods at one world one price.

iDealhere.com is the next generation of online shopping center. Here, you get a large selection of gadgets at very attractive prices. While quality issues are generally tied to low prices in the industry, we hand test most of our shipments unit-by-unit to ensure your satisfaction. New products are selected with reliability considerations and your expectations in mind.

Whether you're a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, iDealhere.com enjoys good reputation among our old customers as we provide professional service and wholesale prices.

We buy directly from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We are convinced that with joint efforts, the business between us will grow to benefit both of us.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Contact Us

Contact Us

We always have staffs available to respond your questions: within 24~48 hours (Monday to Friday) or 48~96 hours during holiday season.

We are always committed in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.

 

Email : Service@iDealhere.com For any questions 24-7. We normally respond to all enquiries within 1 working day.

Customer Service:  For Order Status and other after sale support, please Click Here.

Live Chat:  Available 24-7, use the function to chat online with our sales representatives.

 

 

Address:

417room, FangQi Exhibition Center, #9 Gangtou Street,
Yuexiu District
City: GuangZhou
Country: China
Postal Code:510040

Telephone: +0086-20-37329065

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Do you have a guarantee or warranty?

Yes - iDealhere choose products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.

We check all of your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards are correct for your country.

We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 12 MONTH WARRANTY, for refund and repair or replacement, please read the "Policy of refund,repairment and replacement".

In essence this means that faulty products can be returned to iDealhere,we will make the repairs or instant replacement and ship them back to you.

How can I view prices on your website in different currencies?

You can choose to view prices in different currencies using the drop-down Currencies menu at the top of the right-hand pane of each product page.

You can view prices following currencies:

- US Dollar (USD)

- Euro (EUR)

- British Pound (GBP)

- Australian Dollar (AUD)

- Canadian Dollar (CAD)

- Swiss Franc (CHF)

- Hong Kong Dollar (HKD)

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How Can I Return A Faulty Item?

Before returning goods, please contact us firstly to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Please email our Customer Service Department at: Service@iDealhere.com, we will offer you a return code (e.g. RETURN10208) and our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from iDealhere.com, you will need to contact the vendor who sold it to you.

TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to China.

I Choose Western Union But I Want To Pay Via Paypal Now

Do I have to pay for VAT & Sales Tax?

Do I have to pay VAT or any other form of sales tax on products bought through iDealhere?

We do not add any additional charges to you orders, and you are not liable for any Chinese taxes.

However, you may still be liable for paying fees or taxes to others besides iDealhere. Charges to look out for are:

-Bank transfer charges.
-PayPal money "upload" charges.
-Any import duties that levied at customs in your country.

Please note that if you are re-selling (or dropshipping) goods from iDealhere, please make sure you comply with tax (and other) regulations for selling goods in your home country and your product's destination country.

 

Wholesalers:

Please note that if you are re-selling goods from iDealhere, please make sure you comply with tax (and other) regulations for selling goods in your home country and your product's destination country.

 

Dropshippers:

Please let your end customers know about any taxes they may have to pay when receiving goods from the courier.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How do I save on shipping?

Due to the high price of international shipping, we suggest our customers to buy everything they want in one order. That way, the per-item shipping cost could be minimized.

Or if you can wait a little longer, we recommend to choose the standard shipping method, it will be much cheaper than using express shipping.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Is shipping included In the price?

If product page where indicated  'free shipping', then you will do not need to pay for shipping cost. Free shipping available for every countries.

For products without ‘free shipping’, the shipping cost is not included in the item prices: you need to pay for an extra shipping cost besides the price of the selected merchandise.

You can find the 'Shipping Costs' list to the top right corner of the products page and choose your country to preview shipping prices for different shipping services.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Can you show me how you calculate shipping?

There are two methods to view the shipping cost:

Method A: When you looking at the items on the products page, you can find the shipping cost calculated list to the  right of the single product, and you will see the right cost after selecting your shipping destination.

Method B: Please log in to your iDealhere.com account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the items in your cart, and see how the prices change if you order more or fewer pieces.

The calculation is automatic and based on your shipping address and the weight of the items!

But we cannot show the process of how to calculate the shipping cost. 

There are two reasons why we can't publish fixed shipping rates or put them in a table on our website:

1: Displaying the calculation chart would be too big. Imagine over 100 location codes, 50 weight bands, factoring of constants for each combination, exceptions, etc. Now imagine this information, but for four or five different courier companies. You can't represent that in a simple way, which is why we just let customers preview calculations for their order in the checkout system.

2: The shipping rates for different countries are changed monthly by the courier companies, so shipping quotes are not a static equation. This means that publishing the information online is even more unfeasible.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Estimate Delivery Time for Your Order

Estimate delivery time for your order

Category	Order Processing Time If goods are not in stock	Shipping Time
		Standard	Expedited	Super Saver Shipping
Cell phone accessories		6 - 8 days	3 - 5 days	15 - 30 days
I--parts	3 days	6 - 8 days	3 - 5 days	15 - 30 days
I--Chargers and Adapter	4 days	6 - 8 days	3 - 5 days	15 - 30 days
Screen protector	4 days	6 - 8 days	3 - 5 days	15 - 30 days
skin case	10 days	6 - 8 days	3 - 5 days	15 - 30 days
battery	3 days	6 - 8 days	3 - 5 days	15 - 30 days
bluetooth	4 days	6 - 8 days	3 - 5 days	15 - 30 days
memory card	4 days	6 - 8 days	3 - 5 days	15 - 30 days
universal	4 days	6 - 8 days	3 - 5 days	15 - 30 days
other	7 days	6 - 8 days	3 - 5 days	15 - 30 days
motorcycle accessories		6 - 8 days	3 - 5 days	15 - 30 days
audio	3 days	6 - 8 days	3 - 5 days	15 - 30 days
bike protection	2 days	6 - 8 days	3 - 5 days	15 - 30 days
clothing	2 days	6 - 8 days	3 - 5 days	15 - 30 days
other	7 days	6 - 8 days	3 - 5 days	15 - 30 days
Motorcycle part		6 - 8 days	3 - 5 days	15 - 30 days
air and fuel filters	1 day	6 - 8 days	3 - 5 days	15 - 30 days
brake discs	1 days	6 - 8 days	3 - 5 days	15 - 30 days
brake pads	3 days	6 - 8 days	3 - 5 days	15 - 30 days
clutch	1 day	6 - 8 days	3 - 5 days	15 - 30 days
foot pegs	5 days	6 - 8 days	3 - 5 days	15 - 30 days
gas caps	30-60 days	6 - 8 days	3 - 5 days	15 - 30 days
mirrors	10-14 days	6 - 8 days	3 - 5 days	15 - 30 days
windshield	10-14 days	6 - 8 days	3 - 5 days	15 - 30 days
speedometers	2 days	6 - 8 days	3 - 5 days	15 - 30 days
seat cowl	1 day	6 - 8 days	3 - 5 days	15 - 30 days
motorbike keys	1 day	6 - 8 days	3 - 5 days	15 - 30 days
other	10-20 days	6 - 8 days	3 - 5 days	15 - 30 days
motorcycle lighting	3 - 7 days	6 - 8 days	3 - 5 days	15 - 30 days
headlights	2 days	6 - 8 days	3 - 5 days	15 - 30 days
headlights cover	1 day	6 - 8 days	3 - 5 days	15 - 30 days
indicator lights	2 days	6 - 8 days	3 - 5 days	15 - 30 days
tail lights	2 days	6 - 8 days	3 - 5 days	15 - 30 days
width lamp	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
ceiling lamp	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
daytime running lights	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
underbody lights	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
3528	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
5050	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
0603	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
other LED lighting	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
flashing strobe lights	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
other lights	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
Car accessories		6 - 8 days	3 - 5 days	15 - 30 days
car electronics	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
chargers and adapters	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
whindshield wiper	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
sunshades	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
vacuum cleaner	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
other gadgets and accessories	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
sterring wheel sheath	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
inflator	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
car decorations	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
car diagnostics		6 - 8 days	3 - 5 days	15 - 30 days
OBD tools and connectors-BMW	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
OBD tools and connectors-Generic	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
OBD tools and connectors -other brands	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
Motor fairings	7-15days	6 - 8 days	3 - 5 days	15 - 30 days
DIY		6 - 8 days	3 - 5 days	15 - 30 days
solar energy	7 - 12  days	6 - 8 days	3 - 5 days	15 - 30 days
flash light	7 - 12  days	6 - 8 days	3 - 5 days	15 - 30 days
chargers	7 - 12  days	6 - 8 days	3 - 5 days	15 - 30 days
controller	7 - 12  days	6 - 8 days	3 - 5 days	15 - 30 days
panel	7 - 12  days	6 - 8 days	3 - 5 days	15 - 30 days
Electronics		6 - 8 days	3 - 5 days	15 - 30 days
battery grip	3 days	6 - 8 days	3 - 5 days	15 - 30 days
lens hoods and caps	7 days	6 - 8 days	3 - 5 days	15 - 30 days
camera care and protection	7 days	6 - 8 days	3 - 5 days	15 - 30 days
camera and lenses	7 days	6 - 8 days	3 - 5 days	15 - 30 days
Macro	7 days	6 - 8 days	3 - 5 days	15 - 30 days
lens adapters	7 days	6 - 8 days	3 - 5 days	15 - 30 days
filters	7 days	6 - 8 days	3 - 5 days	15 - 30 days
flash accessories	7 days	6 - 8 days	3 - 5 days	15 - 30 days
film and development	7 days	6 - 8 days	3 - 5 days	15 - 30 days
general accessories	7 days	6 - 8 days	3 - 5 days	15 - 30 days
batteries	7 days	6 - 8 days	3 - 5 days	15 - 30 days
memory card	3 days	6 - 8 days	3 - 5 days	15 - 30 days
MP3 and media player	3 days	6 - 8 days	3 - 5 days	15 - 30 days
sunglasses MP3 player	3 days	6 - 8 days	3 - 5 days	15 - 30 days
video game	3 days	6 - 8 days	3 - 5 days	15 - 30 days
Headphones	3 days	6 - 8 days	3 - 5 days	15 - 30 days
Computer accessories	4 days	6 - 8 days	3 - 5 days	15 - 30 days
Laptop accessories		6 - 8 days	3 - 5 days	15 - 30 days
bags	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
cooling fan	4 days	6 - 8 days	3 - 5 days	15 - 30 days
other accessories	4 days	6 - 8 days	3 - 5 days	15 - 30 days
Networking		6 - 8 days	3 - 5 days	15 - 30 days
cable and adapter	4 days	6 - 8 days	3 - 5 days	15 - 30 days
Clothing and accessories		6 - 8 days	3 - 5 days	15 - 30 days
shirts	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
T-shirts	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
hoodies	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
Jackets	10 - 15 days	6 - 8 days	3 - 5 days	15 - 30 days
Men's accessories		6 - 8 days	3 - 5 days	15 - 30 days
other accessories	7 - 10  days	6 - 8 days	3 - 5 days	15 - 30 days
Home and garden		6 - 8 days	3 - 5 days	15 - 30 days
dog	5 days	6 - 8 days	3 - 5 days	15 - 30 days
aquarium and fish	5 days	6 - 8 days	3 - 5 days	15 - 30 days
cat	5 days	6 - 8 days	3 - 5 days	15 - 30 days
Kitchen and dining	5 days	6 - 8 days	3 - 5 days	15 - 30 days
cooking machines	5 days	6 - 8 days	3 - 5 days	15 - 30 days
diningware	5 days	6 - 8 days	3 - 5 days	15 - 30 days
bath and bed	7 days	6 - 8 days	3 - 5 days	15 - 30 days
shower heads	7 days	6 - 8 days	3 - 5 days	15 - 30 days
faucets	7 days	6 - 8 days	3 - 5 days	15 - 30 days
bathroom accessories	7 days	6 - 8 days	3 - 5 days	15 - 30 days
crystal soil	7 days	6 - 8 days	3 - 5 days	15 - 30 days
For travel		6 - 8 days	3 - 5 days	15 - 30 days
luggage tag	7 to 10 days	6 - 8 days	3 - 5 days	15 - 30 days
Hair dressing	2 days	6 - 8 days	3 - 5 days	15 - 30 days
Manicure	2 days	6 - 8 days	3 - 5 days	15 - 30 days
Make up and accessories	2 days	6 - 8 days	3 - 5 days	15 - 30 days
Health care	5 days	6 - 8 days	3 - 5 days	15 - 30 days
protectors and straighteners	5 days	6 - 8 days	3 - 5 days	15 - 30 days
accupuncture	5 days	6 - 8 days	3 - 5 days	15 - 30 days
support	5 days	6 - 8 days	3 - 5 days	15 - 30 days
general	5 days	6 - 8 days	3 - 5 days	15 - 30 days
fashion jewelry	10-15 days	6 - 8 days	3 - 5 days	15 - 30 days
Beads	10-15 days	6 - 8 days	3 - 5 days	15 - 30 days
Game and activities		6 - 8 days	3 - 5 days	15 - 30 days
kongming lantern	7 days	6 - 8 days	3 - 5 days	15 - 30 days
puzzle IQ magic toy	15 days	6 - 8 days	3 - 5 days	15 - 30 days
film and opera	7 days	6 - 8 days	3 - 5 days	15 - 30 days
3D glasses	7 days	6 - 8 days	3 - 5 days	15 - 30 days
clapperboard	15 days	6 - 8 days	3 - 5 days	15 - 30 days
cosplay	10 days	6 - 8 days	3 - 5 days	15 - 30 days
Sports and fitness	5 days	6 - 8 days	3 - 5 days	15 - 30 days
Biking	5 days	6 - 8 days	3 - 5 days	15 - 30 days
bicycle accessories	5 days	6 - 8 days	3 - 5 days	15 - 30 days

Since virtually all post offices that offer international airmail services do not guarantee delivery time for Airmail parcels, the delivery time is provided for reference only.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

What should I do if an item is missing from my order?

Please do not throw anything(including packaging and partial note/bookmark) away until you have received all the items. If there is no more shipments were made 1 week after you have received your package, please go to the following page and upload the pictures of the packaging or partial note included:

http://www.idealhere.com/user/messages/

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

If I do not receive my order number, what should I do?

Please contact us by the e-mail address shown immediately below this question.

As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from iDealhere, your ISP or email software might be blocking iDealhere's emails, thinking (mistakenly!) that our email is spam. In this case please check your SPAM/JUNK e-mail folders.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How long does it take for back ordered items to get sent?

Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

For items that are backordered, you will receive periodic reminders of back ordered items and you may cancel any outstanding back orders with us.

Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications).

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

If I chose to use free shipping, can I trace the order with the tracking number?

If you have a tracking number, your free shipping package's departure status can be checked at the Hong Kong Post website using the tracking number displayed in order tracking. Hong Kong Post's track and trace service is available at http://app3.hongkongpost.com/CGI/mt/enquiry.jsp. Customers from the following countries and regions can receive the live arrival status of their orders online, when the packages arrive at their countries and regions. Here are some of the sites for tracking arrival information (visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp for a complete list):

 

• United State of America: http://www.usps.com/shipping/trackandconfirm.htm
• United Kingdoms: http://track.royalmail.com/portal/rm/track?catId=500185&mediaId=22700601&keyname=track_home
• Canada: https://obc.canadapost.ca/emo/basicPin.do?language=en
• South Korea: http://service.epost.go.kr/iservice/ems/ems_eng.jsp
• Singapore: http://www.singpost.com/ra/ra_article_status.asp
• Visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and use the drop down menu on that page for a complete listing.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Do you ship to APO address or PO box?

DHL and EMS couldn't ship to APO address or PO box while the HK air mail do. If you choose the DHL and EMS shipping method while the address you provide is APO address or PO box,we will ask you to provide with us an normative address to make the shipment.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Why should I buy via Paypal?

PayPal is an eBay owned company. The advantage of using PayPal, as a customer, is that the merchant never gets to see any of your financial information.

When you checkout on a merchant's site directly, the merchant will receive your billing address, credit card number, expiry date, CVV/CVV2 codes, personal phone number, and other private information. This means regardless of how secure the site is, somebody will eventually get their hands on your personal and financial data.

When you checkout via PayPal, iDealhere only sees the shipping address you specified in PayPal and optionally a telephone that you explicitly wish to share with us.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How can I contact PayPal by phone?

+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

These phone numbers are also found on the Internet. PayPal may change the numbers without noticing us. For the latest phone numbers and other contact methods, please visit http://www.paypal.com/.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

What do I need to checkout via PayPal and/or open a free PayPal account?

There is no special license or requirements to send/receive money through Paypal. Here is all you need to open a free account and pay via PayPal:

1. a valid email address.    2. a valid credit card or bank account.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Why is my credit card payment failed?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:

+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

What is the declaration on the shipping label?

For orders shipped with Airmail Service, the name of product category will be used as declaration and the declared value for most countries is between 30% to 60% of the package value. Norway/France/Demark are exceptions and use the real value. Besides, without specail requirment, invoices/receipts are never included in the packages.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

My order is shipped, why isn't there any tracking information available for the registered shipment?

Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves iDealhere and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

What is my order status? And how long will it take to process my order?

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

You can obtain your order status directly at My Account>View Orders with your order number (or transaction ID) and e-mail address.

Your order goes through several steps before reaching your door. (The estimated delivery time is quoted by carrier, it may few days delay during rush season. e.g. Christmas, New Year etc.). Here are those steps:

Step 1 (1-5 business days): Products are collected from our suppliers. Step 2 (1-2 days): Order waits to get packaged.   Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS, UPS etc). Step 4 (3-14 days): Order is enroute via EMS or Hong Kong Post.

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Estimated Delivery Time: Airmail: 10 to 21 days. EMS: 7 to 14 days

 *Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves iDealhere and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How iDealhere handle the EMS order? Why I get my partial shipment with Registered Airmail Service?

If you have upgraded your order with EMS service, we will send all the items in one package via EMS service as possible as we can. But if some products are sold out during fulfilling process and partial shipment is required, please be aware that only the partial shipment beyond $60USD will come with EMS service, otherwise, it will be sent via Registered Airmail.

Should you prefer all items shipped by one EMS package even some items need extra time, you may contact us through our Customer Service Express Service as soon as you place the order on us.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

If my order was split, will iDealhere provide me the tracking number to all my shipments?

Airmail Service: The tracking number will only be available when

1.The partial shipment is >$6USD and its total order value >= $15USD or

2.Sku -8888(Paid Package Tracking Number) was included in the order and its total order value is beyond $6.

EMS Service: The partial shipment will be sent through EMS only when the shipment value is over $60USD.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How do I cancel my order?

Not satisfied with a product or shipment?

A. If your order has not been shipped, you may cancel it for a full refund, by using View Orders and selecting the "Cancel Order" option.

B. If your order has already been shipped, you may return the item in it's original condition (unused and unopened) to us postmarked within 30 calendar days of delivery (*see definition below). In that case we will refund you the payment excluding actual shipping fees already incurred. Actual shipping fees incurred are determined by the weight of each returned product and by the way it was sent (e.g. EMS, DHL, Regular/Registered Airmail, etc).

When returning an unwanted product for refund, it is recommended for customers to use a method of shipment with tracking number, as iDealhere cannot be responsible for items lost due to its carrier while in transit.

C. If your item is defective, please see the replacement policy and instructions instead.

*Definition of delivery date:

for EMS/DHL and some registered airmail packages, the delivery date is displayed on the courier's tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 21 calendar days after shipment.

Here is a quick checklist if you are returning unused and unopened products for refunding (applicable to return type B above):

1. The items must be unused and unopened.
2. A customer service staff will inform you the actual shipping costs incurred (the non-refundable portion).
3. Proceed and send the returning items to the following address. Note that the returning package must be postmarked within 30 calendar days of delivery (*see above for definition of delivery date):

When your items arrive at our return office, a staff will check the product and proceed with the refund (or store credit at your discretion). Please allow 2 to 4 weeks for processing after your item is delivered at the product return office.

Please do not request cancellation of an order by e-mail. Refunds are sent to your payment account with a PayPal refund transaction ID.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How to apply my store credit?

For refunds, 98% of the time instant paypal refund is offered. However under certain circumstances instant refunds are not permitted by PayPal (e.g. over time limit, payer account issues, etc). In those cases store credit is offered.

As stated in the apply store credit page, you first place an order of something (thus your order starts processing immediately). Then, submit your new order number together with the order where the credit came from, and we will send you the store credit via paypal refund to the new order.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How long can I receive your refund?

Refunds are processed within 1-5 business days after you received our confirmation on the cancelation, and the paypal refund can be seen in your PayPal account right away once it is processed. Once processed, you will receive a confirmation e-mail from PayPal. You may also call PayPal to verify your refund. Their USA toll free phone number is 1-888-221-1161.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

What's the Payment Methods you accept?

Can I add an item to my order?

Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, send us a ticket and we will do it for you.

In the meantime, since shipping is free, placing a separate order may have more benefits for you.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Why am I charged additional shipping fee even after I have paid EMS Express?

The cost of EMS Express upgrade depends on countries and regions. The upgrade fee calculated by the shopping cart is only applicable to certain regions, listed in the notes area on the shopping cart page.

In some regions, the EMS sevice itself is not available altogether (this countries include, but not limited to, the Netherlands, Lithuania, Saudi Arabia, etc). For these regions, Registered Airmail will be used instead. What's more, since the upgrade EMS fee is only applicable to certain regions, the countries which carry higer shipping rate will be required to pay extra EMS fee. Our staffs will send emails to the customers for the exchange of shipping method. We send e-mail only after we have packed your order as any additional charges will be based on actual shipping weight, and it saves customers from over-paying on shipping.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

What If I Am Making A Large / Bulk Order?

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.

For large volume order quotation,our VIP Customer Manager wish to serve you:

Email:

service@iDealhere.com

 

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How is the replacement policy? How do I get an Return Merchandise Authorization (RMAs) from IDH？

iDealhere gadgets, especially small electronics and accessories, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement.

Defective products are exchanged within 30 days of shipment. Contact us at Messages and upload a picture or video file clearly showing the defect of the product and we will give you a response within 24 hours (Monday to Friday, excluding public holidays).Further detail regarding our return policy, please read Policy of refund,repairment and replacement.

We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.

After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

When will a replacement be sent?

Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How are warranties handled?

Repairs on defective merchandise are handled by the manufacturers and not by iDealhere, unless otherwise indicated.

If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Why don't I receive an order confirmation email after my paypal payment is completed?

We send confirmation email to your primary paypal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a iDealhere account registered under your PayPal account's primary e-mail address.

In rare circumstances, a technical bug confirmed by PayPal can get in the way.If you do not receive any information at all, and your order does not appear in your iDealhere account, please contact us and send us your order details.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Is it safe to shop on-line at iDealhere.com?

At iDealhere.com, we guarantee your privacy and on-line shopping safety.

We are secured by a Geotrust Premium SSL certificate to ensure that your personal information is encrypted and secure when you communicate with iDealhere .com. We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today. PayPal is secured by multiple industrial security technologies including solutions from VeriSign.

We occasionally send out email promotions and newsletters to our customers. These e-mails are sent very sparingly (approximately 2 per month). You can opt-in and opt-out at any time.

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

What are the available shipping methods?

iDealhere offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout. All the EMS fee quoted on the checkout page are base on Unite State standard, if the EMS service in your countries (such as Brazil, Russia) cost more and additional EMS fee are needed. We will contact you directly for the payment required.

We automatically upgrade larger orders to EMS Express for faster delivery. You may check the shipping option in your shopping cart for the words "EMS: free upgrade".

For countries not served by EMS, Registed Airmail Service will be used instead. In such situation, EMS fee paid will be refunded.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How fast is EMS Express?

While it generally takes 7 to 14 business days for air mail delivery, EMS takes about 3 to 5 business days for most countries (including the US). Please note that processing and packaging time still apply (see the processing schedule below).

Countries that we can currently ship EMS packages to:

Australia, Austria, Belgium, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Malta, Mongolia, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, U.K., U.S.A, and Vietnam.

If your country is not listed, please contact us by e-mail to request for a custom EMS quotation.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Do you offer any shipping discount on multiple products purchased?

iDealhere offers site-wide free shipping so you pay nothing on shipping at all. We do offer free EMS upgrades for larger orders for faster delivery.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Is there any discount for bulk/volume purchases?

iDealhere provides two methods for you to get bulk/volume purchase discounts:

• For most customers our bulk rates is the best option to use. To see the volume discounts for a product, simply find the "Qty.Range and Prices (from 6+)" chart on the product's page. To enable bulk discounts, use coupon code: BULKRATE during checkout.

Please note the bulk rate discounts are based on the original prices of each item. That means during promotions, discounts are applied against original prices, not against sale prices. When the bulk rate coupon code is used, bulk discounts will be displayed just above your grand total in the shopping cart. A package tracking fee will be applied to your shopping cart to ensure safe delivery of bulk orders.

• For larger orders, please send Email to  service@idealhere.com - our order management mail address. As a professional wholesale customer, our corresponding staffs will provide all the flexibility and customized service you need.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How are Tax and Customs duties handled?

Because iDealhere sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from iDealhere.

Statistically, well less than 1% percentage of all iDealhere orders have ever got opened by the Customs in customers' countries. If the package is checked by their country's customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.

Although the chance of packages being Customs assessed is small, iDealhere strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). iDealhere is not responsible for products being confiscated by the Customs in customers' countries.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Can I change my delivery address after I have placed my order?

You can change your shipping address by going here: http://www.idealhere.com/login and enter your PayPal's e-mail address and your order number. Address and recipients can be changed when the order status is Order Pending or Waiting for Supplier. When it is showing 'Packing/Processing', please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.

If you cannot change the address using the order tracking page, please contact our customer service center by using the methods in "Contact Us".

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

My order is shipped. Why am I unable to track my order on the Hong Kong Post page?

Please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK, and your order is over $15 total. Here are the reasons for delays of tracking information:

1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.

2, On very rare occasion, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us via Ticket Center; for order tracking.

This page opens a CS Express ticket for you and you will hear a response within 24-48 working hours (Mon-Fri). Remeber to follow instructions on the page and attach a picture of the partial note/bookmark as instructed.

If there isn't a partial shipment note/bookmark and something is missing, carefully follow instructions on the page and attach pictures showing the front and back of your received package(s). Your pictures show clearly show any labels or stickers on the packages, whether there are on the front and back of the packages. A staff reply will be sent to you within 48 hours (excluding weekends and holidays).

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

About Car DVD FAQ

1.About Size Of the Car DVD Players.

Different Car Models have differences, please just make sure if it is 1 Din or 2 Din. And all will be fit.

2.Which Car DVD Player can fit my car (Toyota,Ford,etc)?

All our car DVD players are universal ones, but should check the player position height of your car, if 50mm, please select from 1 Din series, and if 100mm, please select from 2 Din series.

3.What accessories are included in the price? Which other accessories of excharge are needed?

For the functions mentioned in description, the prices already include all the accessories needed to make hosts worked, except those marked "not included in the package".

4.For those Car DVD Players with GPS function, does the GPS function need any other facility to work?

Built-in(internal) GPS does not need any other facilities to make it worked, just insert SD card with map storage and activate it is ok.
Those marked "external" ones need to be connected with external small GPS box, which size is about 10*10*2cm, some items already include that in price&package, some don't, please check the descriptions (also need SD card with map storage).

5.Can I get Map if I buy GPS or DVD Player External GPS ?

Yes, You can get Map in the 2GB SD card with 20 US$, and you can contact our live chat people and find out how you can pay.

6.Languages Info

All Items from Car Accessories have English menu , and some items also support French, Spanish, Italian and so on.

7.The Colors.

All colors are basicly available as you see the products from iDealhere.com. you can buy the one you like if that color is available.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

F.A.Q List

Do you have a guarantee or warranty?

How can I view prices on your website in different currencies?

How Can I Return A Faulty Item?

I Choose Western Union But I Want To Pay Via Paypal Now

Do I have to pay for VAT & Sales Tax?

How do I save on shipping?

Is shipping included In the price?

Can you show me how you calculate shipping?

Estimate Delivery Time for Your Order

What should I do if an item is missing from my order?

If I do not receive my order number, what should I do?

How long does it take for back ordered items to get sent?

If I chose to use free shipping, can I trace the order with the tracking number?

Do you ship to APO address or PO box?

Why should I buy via Paypal?

How can I contact PayPal by phone?

What do I need to checkout via PayPal and/or open a free PayPal account?

What payment methods do you accept?

Why is my credit card payment failed?

What is the declaration on the shipping label?

My order is shipped, why isn't there any tracking information available for the registered Airmail/EMS

What is my order status? And how long will it take to process my order?

How iDealhere handle the EMS order? Why I get my partial shipment with Registered Airmail Service ev

If my order was split, will iDealhere provide me the tracking number to all my shipments?

How do I cancel my order?

How to apply my store credit?

How long can I receive your refund?

What's the Payment Methods you accept?

Can I add an item to my order?

Why am I charged additional shipping fee even after I have paid EMS Express Upgrade before checking

What If I Am Making A Large / Bulk Order?

How is the replacement policy? How do I get an Return Merchandise Authorization (RMAs) from iDealher

When will a replacement be sent?

How are warranties handled?

Why don't I receive an order confirmation email after my paypal payment is completed?

Is it safe to shop on-line at iDealhere.com?

What are the available shipping methods?

How fast is EMS Express?

Do you offer any shipping discount on multiple products purchased?

Is there any discount for bulk/volume purchases?

How are Tax and Customs duties handled?

Can I change my delivery address after I have placed my order?

My order is shipped. Why am I unable to track my order on the Hong Kong Post page?

About Car DVD FAQ

Why some items are Shipping Free?

We set some (but not all) items offered with free shipping for following purposes:

• To let customers enjoy the real concession.
• To get a better promotion effect via customers referring us to others who will also find our offers cool.
• To win a further good reputation.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Why are the Prices so Low?

We get this question a lot so we'll just cut straight to it:

• We located in the one of international most famous commodities resourse & wholesale capital, Guangzhou. And we are easy to get the first hand prices directly from the manufacturers.
• We keep large inventory.
• We make purchase orders on a daily basis.
• We contact all suppliers for the latest supply status multiple times each day.
• Our warehouse is literally next to our shipping carrier.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How to Make Order(Guide)

"How-to" guide for accounts:

Part 1: Create an account.

Part 2: Make orders.

Part 3: Look at your Orders (Status, Tracking numbers and Shipment Address)

(You will need to create an account to fully take use of the features offered at this site. Some of the features are: -Follow your order progress -See your tracking numbers -Change the delivery address and/or the recipient name -Collect IDH points (by purchasing, reviews, invite referrals and also by helping in the forum). IDH Points are used as store credit and they can be used for 'buying' products. etc.)

Part 1: Creating an account -Before creating an account please note that for make sure the account to work fully, you will need to use the same e-mail address as you are using when paying with PayPal.

Step 1: On top of IDH web page to the middle there are links to "Sign in or Register", please run the "Register".

Step 2: Create an account by filling the required informations and final to finish the Register. Please make sure you use the same e-mail address as you are using when paying with PayPal.

Part 2: Make orders to the items you selected. -By using the website search engine with entering the keywords or via search the home Categories to the left of IDH web pages.

Step1: Add the selected items to your shopping cart.

Step2: Go to your Shopping Cart to confirm the order and Check it out.

 

Step3: Fill the required blanks with the correct informations for continuous check out.

Part 3: Look at your Orders (Order status, Tracking numbers and Shipment Address) In order for you to look at your Order to find out status for shipment, Tracking Numbers and IDH-Points please login to your account once again, please make sure the account you login to is using the same e-mail address as the PayPal account that was (or is going to be) used for payments.

Step 1: On top of IDH web pages to the right there is a link to 'My Account', please open it.

Step 2: Please login by using your account information.

Step 3:

To view information about your Order click on:

 

• My Account > View

 

To view information about your IDH Points click on:

 

• My Points (on the left navigation)

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How to post a review?

Before posting a new review, the orders must have been completed and confirm to reveived.

Following is the guide for posting a review:

1) Login your account and enter "View Orders".

2) Find the orders that you have received and confirm by click on the button of "Received".

3) Then refresh the page and return to "View Orders", you can find the button "Reviews".

4) Continue going to the review page.

5) Write down what you want to refer and then click to submit.

Finally your review is successful submitted with the returning prompting message, and your review will be posted on the products page once approved.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

iDealhere Dropshipping Guide

iDealhere provides dropshippers with the security, stock, and speed needed to run a successful business. Whether you're a beginner or a seasoned pro, this easy how to dropship starter guide takes you step-by-step through the dropshipping process at iDealhere.com.

If you have any problems when following these steps, please view our F.A.Qhelp center for more tips, or contact us.

Go to the Dropship Homepage 

On this page:

1. Register for Free

2. Find Your Products

3. Promote Online

4. Give Your Orders to Us

5. Track Your Orders

Register for Free

Registering as a dropshipper at iDealhere is completely free; all you need to start with is an email address.

(i)Click the Register link at the top right of every page on iDealhere.com. You will be taken to the Login and Registration page.

(ii)Fill in your details under New Guests on the right of the page.

Note: the email address you enter will be the only email we can use to send you important information about your orders

(iii)Check the I agree to iDealhere's Terms and Conditions  box, and then click the Create New Account button to continue.

That's it! With your new iDealhere Dropshippers Account you will be able to browse the site, add items to your Shopping Cart, get free help from our Customer Service staff, and have access to a massive and diverse inventory of fast-selling products. After creating your account, you will be taken to the Your Orders page, which will be empty. To fill it up, start browsing iDealhere.com.

Special VIP Membership for Dropshippers

Especially for retailers, wholesalers, and dropshippers, we offer a VIP Business Membership which provides you with a dedicated account manager who will search out the best dropship deals for you, and inform you of any changes in pricing or stock.

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Find Your Products

From the home page, there are a number of ways you can begin to search out suitable products for you to sell:

l  Search by Category: To browse products in a specific area of interest, use the category list on the left to narrow down our catalog and browse pages with products and deals catered for you. Click on See All Categories  to view our complete catalog index

l  Search by Keyword: If you have a particular product in mind, type the product, brand-name, or special function you're looking for into the Search box at the top of the home page and click Go. You will then be given a list of products that match your searched word(s) with brief description and link to the product page. A product Search box can also be found on almost every page on iDealhere.com.

Filtering Your Results

The list of products returned can also be filtered to display products especially for dropshippers. At the top of the search results page, make sure Bestselling is selected in the drop down menu. This will let you see which products are the most popular and so easier to sell. Select Latest in the drop down menu to see what products will be hot in the future. You can also click Free Shipping to return products that have no shipping costs; very useful if you don't want to worry about factoring shipping costs into your pricing policy.

l  Search by Deals: iDealhere.com always displays the latest deals, special promotions, and on sale items in banners on our home page. Click on any banners that interest you to be taken to a product or category page with more details.

l  Click the Wholesale Tab: To browse for deals specially chosen for wholesalers, select the Wholesale tab at the top of the homepage and most other pages on iDealhere.com. The latest deals for wholesalers and other products suited to wholesale are shown here.

Click on individual item pictures or titles to see its product detail page. Here you can see an item's picture(s), specifications, and price per unit. Unless otherwise stated, any item you can see is in stock.

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Promote Online

When you find the product(s) you'd like to sell, click the Add To Cart button   to save them. You will be taken to your Shopping Cart where you will find a list of all the items you've added and a subtotal. The item's name is also a link back to the detailed product page. To start promoting your chosen products on your own website, the next step is to contact our sales team for further assistance.

-Send an email to service@idealhere.com with the Subject line as "Dropship".

-Include the product name(s) and ID in your main email. The Product ID can be found underneath the product title on the detailed product page.

-Make a request for pictures of this item, and any other information you require.

Please note pictures from wedding apparel is available to business VIP only;certain charges apply. For detail, please send an email to service@idealhere.com

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Give Your Orders to Us

Congratulations, you got your first order! Now all you need to do is give us your customer's order details and we'll do the rest. On iDealhere.com:

-Go to your Shopping Cart by clicking the Cart  at the top of every page.

-The product you have been selling will already be saved there. If not, you can search it out again by entering the product name into the search bar at the top of every page, clicking on the item name to go to the product detail page, then clicking Add to Cart .

-Enter the number of products your customer wants in the Quantity box, and then click Continue Checkout

-You will then be taken to your Address Book. Please fill in this section carefully. The Billing Address isyour address as used in your PayPal account. The Shipping Address is your customer's address as given to you when the order was made. You can add more addresses later as you get new orders, and save old addresses for returning customers.

-When the Billing and Shipping Addresses are filled in, click Ship to this address next to your customer's shipping address to go to the Billing, Shipping & Review page.

-Choose your Shipping Method and Payment Method. Please choose to pay by PayPal so your order will be processed more quickly. All credit card and debit card payments are processed through PayPal, not iDealhere.

-- After reviewing your order one final time, click Continue Checkout, you will be directed to PayPal's site, where you can either login (if you're already a PayPal member) or register for a new account. Simply follow the on-screen instructions. The details of your iDealhere order will be remembered by PayPal, so you don't need to re-order after registering with PayPal.

Click here for "how to order" details.

Note: Make sure that the Billing Address and Shipping Address is the same as you used on iDealhere.com (i.e. the Billing Address is your address and the Shipping address is your customer's address).

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Track Your Orders

If you want to review or change something about the order you placed, click the My AccountView Orders at the top of most iDealhere pages. Here you will be able to check your orders

Note: Only when we receive full payment can we begin to process your order. Your order status should change from Pending to Processing 48 hours after we receive payment. If your order status is still set to Pending more than 48 hours after you've paid for your order, please contact us.

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Go to the Dropship Homepage

 

How to Use IDH Points?

All collected iDealhere points become available for use after the 60th day of issuance for each individual point. This is because any refunds issued within 60 days cause reward points to be reversed.

 

• The points are available for redemption as user's balance, 10 points=$1USD.
• You may use the balance to buy any items you like in iDealhere site.
• If your points are high enough for a redemption of balance up to $100USD, you can go up to the withdrawal.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

How to Earn IDH Points

1. By purchasing, every 10 dollars expense(including shipping cost) get 1 point.

The corresponding Points will be assigned to customers account when the single order is confirmed to complete.

(e.g. total expense $8.90USD = 0 Point, $10USD = 1 Point, $18.9USD = 1 Point, $20USD = 2 Points, $28.9USD = 2 Points, $30USD = 3 Points, $40USD = 4 Points...)

***Note that refunds sent to referred orders will also cause corresponding points to be reversed.

 

2. Post a review to get 5 points.

A, Points only offer to reviews on those goods purchased in six months; gifts reviews are not giving points;

B, All points be assigned by the system automatically, invalid reviews does not receive points.

C, Same reviewers can obtain a plus reward for another review with different content made in the same product but in different order, and the review time has been separated by 30days.

D, Points giving rating subject to the different membership and expense amount levels(at least 5 points);

 

Note: Following reviews are not allowed in the points rule and will get no points:

1) One copy the review content from other people or himself more than 80%.

2) In one review, the content made in duplicate more than 60%.

3) Excessive use of punctuation; the review has nothing to do with the very product and even it is not a useful reference at all.

4) The review was reported as a violation of laws and regulations by 5 or more other people.

 

3. Share your purchased products to get 20 points on each different item.

Post your shopping experience, using experience and real photos, etc. on our special forum, each valid post will returns by 20 IDH points.

Rules:

1. You can share your purchased goods with others via posting pictures and purchased experience in our forum;

2.The top 5 approved single post on identical item can win 20 points.

3.Post must contain some introductory text and three or plus original pictures;

4.Every purchased goods can be made a post (same item purchased in more than one piece can share one post only), gifts post temporarily rewarded no points.
 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

iDealhere's Affiliates Program

Here's is how it works - as easy as A B C.

A. Sign up for your IDH account
B. Post your affiliate URL
C. Redeem referral commissions for products or cash back
 

Quickly go to the Affiliate Center.

1. Referral vs. Regular IDH points

Referral IDH commissions are the same as regular IDH points earned by purchases, but are collected differently. When you make purchases yourself, IDH points are assigned at a rate of 1 point per every $10 spent (including all shipping charges). Referral commission work similarly, but do not round off at every $10. When your referred customer completes an order, both of you will receive IDH rewards. The customer receives IDH points based on the normal rate, and you - the referrer, gets the amount of IDH commission equivalent to the order total times by 10%.

As an example, assume Mary - who you referred, spent a total of $32.69 on merchandises and shipping fees. While Mary gets 3 IDH points as usual, you the referrer will get $3.27 commission directly added to you IDH balance. Notice how you also get the decimal amount for each referral's purchase.

Note that refunds sent to referred orders will also cause corresponding points and commission to be reversed.

 

2. What can I gonna do with the commission?

Since the commisson will be directly added to the IDH balance, you can use them for all sorts of things on IDH site, redeem them for free products and get cash back.

Cash back is sent via PayPal. But the cash back request are subject to a minimum amount of $100USD. If your balance is less than $100USD, you can not go to a request of withdraw. Once your withdraw request is submitted successful, the verification and transfer work will be completed in 3 bussiness days.

 

Easily;If you own a decent blog, forum, a website to post some of our best sellers, or even just copy your affiliate URL to your friends through a chat window by the ways that we supply in the Affiliate Center, you can easily earn hundreds of dollars a day!

 

 

Go to the My Balance & Withdraw. Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Minimum Withdrawal Amounts

Minimum Withdrawal Amounts

Currency Balance	Minimum Amount
Australian Dollars	$150.00 AUD
Canadian Dollars	$150.00 CAD
Czech Koruna	2,400.00 CZK
Danish Krone	600.00 DKK
Euros	€100.00 EUR
Hong Kong Dollars	$800.00 HKD
Hungarian Forint	21,000 HUF
New Zealand Dollars	$150.00 NZD
Norwegian Krone	650.00 NOK
Polish Zloty	300.00 PLN
Pounds Sterling	£60.00 GBP
Singapore Dollars	$150.00 SGD
Swedish Krona	800.00 SEK
Swiss Francs	130.00 CHF
US Dollars	$100.00 USD
Yen	¥10,000 JPY
Mexican Peso	$1,100.00 MXN
Israeli New Shekel	₪400.00 ILS
Brazilian Real (only for Brazilian users)	R$200.00 BRL
Malaysian Ringgits (only for Malaysian users)	RM400.00 MYR
Philippine Pesos	P5,000.00 PHP
Taiwan New Dollars	NT$3,300 TWD
Thai Baht	฿3,600.00 THB

Note: If the account balance is less than the minimum amount in the list, a withdraw request is not allowed. We only accept the withdraw currency of US Dollars.

How to Withdraw my Balance?

iDealhere commit to accept all withdraw request from IDH users when the relevant balance is reaches a total amount of $100.00USD. If the amount is less than $100.00USD, the request will be not accepted.

 

Guide for withdrawals:

1, Click "My Account" on the top of iDealhere web page and login to enter your IDH account.

2, Find the option of "My balance & Withdraw" to the bottom in the left navigation and click it.

3, Go to the process page and complete your request.

 

 Your submission will be verified and completed in 3 bussiness days. Click here to turn to the withdraw page.

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Policy of refund,repairment and replacement

We will try our best to make sure the products shipped to our customers are in the best condition.

 

1. Return and full refund

--Products with quality problems, if notified in 14 days (from the date products were received) can be returned and refunded.

--Customer will need to send the products back to us, when we receive the products, we will give you a full refund.

 

2. Replacement

--Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.

--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.

--We will all the necessary pay shipping fees for the replaced products that we ship to you.

 

3. Repair

--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.

--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.

--We will all the necessary pay shipping fees for the replaced products that we ship to you.

 

4. Return and partial refund.

--iDealhere.com cannot give a full refund for quality problems such as:

“The product does not look like the ones in your picture.”

“The product is not what I’d imagine it to be.

“I am not satisfied with this product.”

--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

 

5. Returned back and ship again.

Customers have to bear all the cost of shipping fees between the turn-around transportation(from the first departure port to the final arrival at buyer's hands) for following conditions:

--when cargos were returned back by ignored notification of the buyers' local post office.

--when cargos were returned back by the reasons of customs block come from buyers' country.

--when cargos were returned back by other reasons that not the problems impute to seller or a problem that beyond seller's control and buyer want the cargos to be shipped back again.

 

6. About the return policy for custom-made products (like moto fairings, wedding dress, cosplay costume, etc.)

--for an exceptional case and have been come to an previous agreement, orders can be canceled within 3days after payment.

--if an refund requirement comes after 3days and without the agreement, the buyer should be punished by 30% of the trade amount as a penalty.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Can I Trust iDealhere?

Here's some key information about iDealhere to give you more confidence in starting out with us:

 

1. What makes iDealhere is trustable?

-There is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples. So you can test products and find out about the details of importing from iDealhere before you're committed to any large orders;

-You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;

-Dropshippers can send single items directly from iDealhere to their customers.

-All the products you buy from iDealhere are covered by a 12 month guarantee, and are carefully inspected for quality before packing;

-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;

 

2. Why you can trust iDealhere:

-When you pay for orders on iDealhere you do not need to share any of your confidential financial details with iDealhere and you're protected by Paypal's money back guarantee:

-iDealhere Wholesale Ltd is an officially registered company in GuangZhou, China;

-The iDealhere website is certified "Hacker Safe" by Scanalert and is also verified by Validated Site.

 

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

About the Product Availability

The most common causes of a product suddenly becoming unavailable are as follows:

 

1. A batch of shipment from supplier fails QC (the most likely cause of sudden outage)
2. Manufacturer changing the production line to produce some other products, resulting in the current product being temporarily unavailable.

 

When a product ordered becomes unavailable for shipment:  We will contact you to see whether you would like a refund or have the missing item replaced by another product.

If a return or a refund, please read the "Policy of refund,repairment and replacement" to learn about the regulation.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.

Privacy Policy from iDealhere

This Privacy Policy explains how we collect, and use  your personal information. By visiting our Site, you accept the practices described in this Policy.

1. Information Collection:

(a) Registration and Ordering.  During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and also your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a free promotion letter; to request us to notify you when we receive a new brand, new product style; to sign up for our email. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.

(c) Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. 

 

2. Information Use:

(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

(b) Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary. Also, you may submit your email address for reasons such as to request us to notify you when we receive a new brand, new product style, or product; to sign up for our email newsletter and special offers; If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails.

(c) External Use. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

 

Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.