iDealhere.com Help and Support |
|
iDealhere.com Help and Support |
|
We will try our best to make sure the products shipped to our customers are in the best condition.
1. Return and full refund
--Products with quality problems, if notified in 14 days (from the date products were received) can be returned and refunded.
--Customer will need to send the products back to us, when we receive the products, we will give you a full refund.
2. Replacement
--Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.
3. Repair
--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.
4. Return and partial refund.
--iDealhere.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”
--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.
5. Returned back and ship again.
Customers have to bear all the cost of shipping fees between the turn-around transportation(from the first departure port to the final arrival at buyer's hands) for following conditions:
--when cargos were returned back by ignored notification of the buyers' local post office.
--when cargos were returned back by the reasons of customs block come from buyers' country.
--when cargos were returned back by other reasons that not the problems impute to seller or a problem that beyond seller's control and buyer want the cargos to be shipped back again.
6. About the return policy for custom-made products (like moto fairings, wedding dress, cosplay costume, etc.)
--for an exceptional case and have been come to an previous agreement, orders can be canceled within 3days after payment.
--if an refund requirement comes after 3days and without the agreement, the buyer should be punished by 30% of the trade amount as a penalty.
Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.
Here's some key information about iDealhere to give you more confidence in starting out with us:
1. What makes iDealhere is trustable?
-There is no minimum order restriction. You can buy products in any order quantity - even 1 piece samples. So you can test products and find out about the details of importing from iDealhere before you're committed to any large orders;
-You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;
-Dropshippers can send single items directly from iDealhere to their customers.
-All the products you buy from iDealhere are covered by a 12 month guarantee, and are carefully inspected for quality before packing;
-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;
2. Why you can trust iDealhere:
-When you pay for orders on iDealhere you do not need to share any of your confidential financial details with iDealhere and you're protected by Paypal's money back guarantee:
-iDealhere Wholesale Ltd is an officially registered company in GuangZhou, China;
-The iDealhere website is certified "Hacker Safe" by Scanalert and is also verified by Validated Site.
Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.
The most common causes of a product suddenly becoming unavailable are as follows:
When a product ordered becomes unavailable for shipment: We will contact you to see whether you would like a refund or have the missing item replaced by another product.
If a return or a refund, please read the "Policy of refund,repairment and replacement" to learn about the regulation.
Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.
This Privacy Policy explains how we collect, and use your personal information. By visiting our Site, you accept the practices described in this Policy.
1. Information Collection:
(a) Registration and Ordering. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and also your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a free promotion letter; to request us to notify you when we receive a new brand, new product style; to sign up for our email. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.
(c) Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.
2. Information Use:
(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
(b) Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary. Also, you may submit your email address for reasons such as to request us to notify you when we receive a new brand, new product style, or product; to sign up for our email newsletter and special offers; If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails.
(c) External Use. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.
Should you have any questions, please email to Service@idealhere.com, our staff will give you response in the first available time.